How can I contact you?
Call us on 02 9572 5888 or email:
Do you deliver?
Yes. Once your trade account is set up, your delivery days appear automatically based on your postcode. We deliver across the Sydney metropolitan area.
How much does delivery cost?
There is no delivery fee. A minimum order applies — this is shown on your account and in the delivery-day popup.
Is there a cut-off time for orders?
Orders must be received before 9:30 pm to be scheduled for the next allocated delivery day.
What are your trading hours?
Monday–Friday: 8:00 am – 4:00 pm
Saturday: Open until 7:30 am (limited outbound deliveries only)
Sunday: Closed
How can I change or cancel my order?
Email orders@marrickvillefreezers.com.au as soon as possible.
How can I track my order?
Call 02 9572 5888 and our team will check the status for you. An automated tracking system is in development.
What time do you deliver?
Our trucks leave early in the morning and our drivers work hard to reach you within your preferred trading times. While we always aim to deliver within the window that suits your business, delivery times cannot be guaranteed. Please let us know your preferred times so we can schedule your deliveries accordingly.
I am missing an item. What do I do?
Check the delivery while the driver is still there. If the driver has already left, call the office immediately on 02 9572 5888. We will try to resolve it the same day or on the next available delivery.
I received the wrong item. What do I do?
If the driver is still there, return the item and note it on both copies of the paperwork. If the driver has left, call us immediately. Items must be returned in the same condition they were received (unopened and at the correct temperature).
Can I order through the app?
Yes — existing trade account customers can order via the Marrickville Freezers app:
Can I find you on social media?
Yes:
Where can I download more information?
Download our trade information sheet (PDF)